The Nigeria Civil Aviation Authority (NCAA) NCAA has ordered all airlines to provide timely flight disruption information to passengers to enable them make informed decisions concerning their travels.
The latest directives from the NCAA has been traced to the recent flight disruptions which have inconvenienced air passengers in the last couple of days.
While empathizing with all affected passengers for the inconveniences these disruptions may have caused, the regulatory agency in a statement issued by the
Director, Public Affairs & Consumer Protection at the NCAA, Michael Achimugu,said the “NCAA is monitoring all operations and our Consumer Protection Officers are on ground to monitor passenger handling procedures to ensure that airlines mitigate the inconveniences to passengers and provide Care, refreshments and other alternative measures in line with Nigeria Civil Aviation Regulations 2023 Part 19”.
The NCAA equally called on passengers with complaints to visit the NCAA Consumer Protection desks located at the airport.
