In continuation of the roadshow awareness programme spearheaded by by the directorate of public affairs and consumer protectuon of the Nigeria Civil Aviation Authority (NCAA) held earlier in the week at the Murtala Muhammed Airport in Lagos to sensitize air travelers on their priviledges and rights, all is now set for the Abuja leg of the enlightenment roadshow.
The awareness programme is aimed at sensitizing air travelers on their rights, duties and responsibilities for the purposr of enhancing pleasant traveling experience, by fostering increased adoption of the robust Artificial Intelligence (AI) driven digital innovation consumer right protection and dispute management portal recently launched by the Authority.
The Abuja leg of the event, which is being facilitated by two consultancy outfits will be taking place at two different locations, simultaneously, in the Federal Capital Territory to enhance wider coverage of target audience on Friday, November 22, 2024, from 9:00 am.
While Pliance Global Aviation Limited will be facilitating the National Civil Aviation Stakeholder Awareness Summit event at the Federal Secretariate, Shehu Shagari Way, Central Business District, Abuja, Brisk Systems Limited, a digital technology firm, will be facilitating the Consumer Protection Digital Innovation Stakeholder Awareness Programme at the Nnamdi Azikiwe International Airport, Abuja.
The programme will involve roadshow, AI Demo Key Informant Interview, Random customer interviews and a town hall engagement with stakeholders.
This programme has become necessary to close the gap of knowledge between air travelers, airlines and aviation agencies, which in the past had led to animosities and poor consumer experience among many travelers both on domestic and international destinations.
The Consumer Protection Directorate of NCAA has carried out studies and discovered that many passengers do not know their rights and obligations and also that flight delays could be caused by natural phenomena and therefore neither the airline or the airport management could be blamed.
It is in pursuance to the renewed commitment of the executive management of the NCAA under the leadership of the acting director general, Captain Chris Ona Najomo, towards birthing a civil aviation and air transportation industry, that will contribute maximally to economic growth and development in the country that the regulatory authority has decided to close this gap through the forthcoming summit.
One of the objectives of the summit is to regain travelers confidence through the enforcement of consumers right, build a more informed customers and air travel community base, entrench service excellence culture across the civil aviation value chain in the country. There has been great need, more than ever, to adopt a more robust and inclusive regulatory approach and strategic intervention mechanism in the discharge of the Authority’s mandate.
Consequently, the NCAA, through a consortium of consultants have set up series of well-structured, logically aligned and strategically situated programme of events to drive the re-birthing, re-branding and re-engineering initiatives.
Fundamentally, the series of stakeholders engagement and public awareness programme is aimed at setting the roadmap for achieving a more efficient civil aviation and air transportation system in the country, through an inclusive dialogue by critical stakeholders and major actors in the Nigerian civil aviation air transportation value chain.
