Wednesday, February 19, 2025
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HomeAir TransportVirgin Australia Launches 'Virgin Track Your Bag'

Virgin Australia Launches ‘Virgin Track Your Bag’

Virgin Australia has launched ‘Virgin Track Your Bag’, the country’s first-ever airline baggage tracking tool across more than two thirds of its domestic network.

The tool allows guests to know where their bag is at every step of the journey.

The tool, which has been two years in the making, comes as lost baggage remains a pain point for travellers across the globe.

Despite this, Virgin Australia far outperforms the industry average for mishandled baggage, with a mishandled baggage rate of just 1.5 per 1,000 guests – five times better than the last recorded industry average in 2022.

With guests now free from the fear of losing their bags next time they fly, Virgin Australia is anticipating a rise in guests checking in baggage as a result.

The Virgin Australia baggage tracking has since become available on select flights from today August 28th. 2023.

According to the airline, the baggage tracking will become available on select flights departing Perth, soon.

Under the arrangement, passengers can track their bags through three easy steps including: downloading the Virgin Australia app, enabling push notifications via app settings and once enabled, a series of push notifications will be sent to the guest’s phone throughout the journey, including upon the bag being checked-in, transferred to an international partner airline, and available for collection at the final destination. The tool will also advise the guest which carousel the baggage is available for collection from.

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